HackmyHome Return and Refund Policy At HackmyHome, we are committed to providing an exceptional shopping experience. To ensure your satisfaction, we have outlined our return and refund policy for a hassle-free process: ________________________________________ 1. Return Policy We accept returns within 10 days of delivery under the following conditions: • The item must be unused, in its original packaging, and in the same condition as received. • Certain items, such as personal hygiene products, perishable goods, and customized products, are non-returnable for safety and hygiene reasons. • Proof of purchase (e.g., order number, receipt) is required to process your return. ________________________________________ 2. How to Initiate a Return To start the return process, follow these steps: 1. Contact Us: Email (Business email address)with your order number, product details, and reason for the return. 2. Approval: Once your return is approved, we’ll provide you with a Return Authorization Number (RAN) and the return shipping instructions. 3. Shipping: Package the product securely, include the RAN, and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the item was damaged or defective. ________________________________________ 3. Damaged or Defective Items If your item arrives damaged or defective, please notify us within 3 days of delivery with: • Clear photos or videos showing the issue. • A brief description of the problem. Once verified, we’ll offer one of the following: • A free replacement, or • A full refund, excluding any return shipping costs. ________________________________________ 4. Refund Process Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item. You’ll receive an email confirmation once the refund is initiated. ________________________________________ 5. Non-Returnable Items For safety and logistical reasons, the following items cannot be returned: • Clearance or final sale items. • Gift cards. • Customized or personalized products. • Items that are not in their original condition or show signs of use. ________________________________________ 6. Exchanges Exchanges are available for the same item in a different size or variant, subject to availability. Please follow the return process and specify your exchange request during communication. ________________________________________ 7. Return Shipping Costs • For damaged, defective, or incorrect items: HackmyHome will cover the return shipping costs. • For other returns: Customers are responsible for return shipping fees. ________________________________________ 8. Order Cancellations Orders can be canceled if they have not yet been processed or shipped. If your order has already shipped, you will need to follow the return process. To cancel your order, contact us immediately at (Business Email address). ________________________________________ 9. Incorrect or Missing Items If you receive an incorrect item or your order is incomplete, please contact us within 3 days of delivery. We’ll resolve the issue promptly, including arranging a replacement or providing a refund at no additional cost. ________________________________________ 10. Customer Support If you have any questions or concerns about your order, returns, or refunds, feel free to reach out to us: • Email: (Business Email address) • Phone: [Insert phone number] • Live Chat: Available on our website during business hours. ________________________________________ At HackmyHome, we take pride in ensuring that our customers are satisfied with their purchases. Thank you for choosing HackmyHome, and we look forward to serving you again